Frequently Asked Questions

Q. What if I have a power cut?

A. Your Intruder Alarm control panel contains a rechargeable battery. This will run the alarm for at least 8 hours.


Q. What happens if our alarm is connected to the phone line and we want broadband?

A. Depending on the type of signalling that you have installed, you may need us to install a broadband filter.


Q. Can I set the alarm at night time?

A. Yes; this function is called “part arm” or “night set”. You will be shown how to do this on completion of the installation.


Q. Can I get a reduction on my home insurance if I have an alarm?

A. Yes; many insurance companies will give you a reduction of between 10%-15% on your annual premium if a professional alarm system is installed and serviced under contract.


Q. How long is my alarm guaranteed for?

A. Your alarm is guaranteed for 12 months following installation..


Q. What happens if I forget my user code?

A. You can give us a call, and we can arrange for an engineer to call and reset your system.


Q. Can alarm systems include panic buttons?

A. Yes; they can include fixed or portable panic buttons.